Cox Communications expands internet affordability program to help close the digital divide.
Cox ConnectAssist is an Expanded Program to Assist Low-Income Households Stay Current
ConnectAssist is the latest program by Cox Communications to increase internet accessibility and enhance digital equity.
Internet accessibility has always been important but since the COVID-19 pandemic, it is more critical. With schooling and working from home, it has become more apparent the need to offer digital services no matter the household income.
Cox Communications has broadened its affordability portfolio by expanding its low-cost internet tier, ConnectAssist. The newly expanded offering is one of Cox’s many efforts to create digital equity. The program is designed for low-income households who don’t qualify for Connect2Compete, which is designed for families with children in grades K-12 who are enrolled in government financial assistance programs.
“Helping to bridge the digital divide and bring digital equity to low-income households is important to us,” said Ingo Hentschel, senior vice president, and region manager for Cox Communications in California. “We want to do what we can to eliminate the technology gap for people of all ages in our communities, which is why we’re expanding our low-cost internet options to include ConnectAssist.”
The ConnectAssist internet package provides customers with internet access and a modem rental for $30/month plus taxes, which can support speeds up to 50 Mbps download/3 Mbps upload. Eligible customers can sign up at cox.com/connectassist and are not required to go through credit checks, commit to term agreements, or pay deposits. Other key program features include:
- EasyConnect self-installation or $20 professional installation
- Access to Wifi Hotspots, Cox Security Suite Plus , and Digital Academy
Connecting Families and Students to Bridge the Gap
The Digital Academy is the digital literacy arm of Cox’s affordability program designed to connect families, educators, community leaders, and students with free access to tips, educational videos, and tutorials to ensure safe and effective online behavior. The platform is continuously updated with fresh and relevant information.
The ConnectAssist program is available to households who participate in one of these government subsidies programs: SNAP, TANF, Head Start, WIC, LIHEAP, Public Housing, Pell Grant, Veterans Pension & Survivors Benefits, Tribal Programs, Supplemental Security Income, or Medicaid.
Customers qualifying for ConnectAssist are also most likely eligible for the Federal Government’s Emergency Broadband Benefit program, making internet connectivity even more affordable. Customers may be able to get ConnectAssist for as low as $0/month after discount with the Emergency Broadband Benefit. The discount amount and eligibility are based on EBB program rules which are subject to change. Customers can learn more about the EBB program (and check their eligibility) at cox.com/ebb.
Cox has launched a new affordability hub to help customers find the plan that best meets their needs. Don’t let your financial situation hold you or your family back when it comes to digital opportunities. To learn more about ConnectAssist and the other plans in their affordability portfolio, visit cox.com/digitalequity.